Privacy Policy

Last updated: August 2026

ShopHogo (“we”, “us”) operates shophogo.com and sells products directly to consumers. This policy explains what personal data we collect, why we use it, and your choices.

Who we are

ShopHogo
Email: support@shophogo.com

Data we collect

• Order data: name, email, phone, shipping address, and order details submitted at checkout.
• Payment data: card details entered at checkout are transmitted securely to our payment processing partners.
• Fraud prevention: we collect a browser fingerprint plus your IP address and approximate location (city, region, country) to help detect and prevent fraudulent orders.
• Technical data: IP address, browser type, device information, and pages visited.
• Location (approximate): we may use your IP address via a third-party geo service (ipapi.co) to suggest your country and display prices in local currency. You can change the country manually at checkout.
• Cookie/consent choice: whether you accepted or rejected optional analytics cookies.

How we use your data

• Process and fulfill orders, send confirmations, and provide customer support.
• Prevent fraud and secure our website.
• Display prices in your local currency.
• Measure advertising performance when you accept analytics cookies (see below).

Meta (Facebook) Pixel

If you click Accept analytics on our cookie banner, we load the Meta Pixel (ID configured in our site settings) to measure visits and conversions from our advertising on Meta platforms. Meta may receive technical data such as page views, device identifiers, and conversion events. You can opt out at any time by clearing site data or choosing “Essential only” when prompted. Learn more at Meta’s Privacy Policy.

Sharing with third parties

• Payment processors to authorize and process card payments securely.
• Shipping carriers (e.g. DHL and other express carriers) to deliver your order where service is available.
• Meta Platforms when you consent to analytics cookies, for ad measurement.
• ipapi.co for approximate country detection (IP address only).
• Fraud prevention services to analyze order and device signals and block suspicious activity.

We do not sell your personal data.

Retention

Order records are kept as long as needed for accounting, tax, and customer support, typically up to 7 years where required by law. Cookie consent preferences are stored in your browser until you clear them.

Your rights

Depending on your location (including the EU/UK), you may have rights to access, correct, delete, or restrict processing of your data, and to object to certain processing or withdraw consent. Contact support@shophogo.com to exercise these rights.

Security

We use HTTPS and industry-standard practices to protect order data. Never send full card details by email.

Children

Our store is not directed at children under 16. We do not knowingly collect data from children.

Changes

We may update this policy. The “Last updated” date at the top will reflect changes.

Contact

Questions: support@shophogo.com